Medical Office Cleaning FAQs for Minneapolis Businesses

Do you provide a written scope of work before the first clean?

Yes. Every facility we serve has a written scope-of-work agreement signed by both parties before any cleaning begins. We walk the space with you, document room types and specific requirements, and produce a written scope that specifies what is cleaned on each visit, which products are used, and at what frequency. You receive this document before the first crew arrives.

What disinfectants do you use?

We use EPA List N disinfectants — products registered for use against SARS-CoV-2 and other healthcare-relevant pathogens. The specific products used in your facility are disclosed in the written scope-of-work document. If your infection control policy specifies approved products, we work within those requirements. Product substitutions are never made without written notice.

Are you insured and bonded?

Yes. We carry general liability insurance appropriate for commercial healthcare facility cleaning, and we are fidelity bonded. A certificate of insurance is included with every written quote. If your credentialing process requires documentation, we provide it.

How do you handle crew changes?

We assign a consistent crew to every facility. If a crew member is unavailable, we notify you in advance — not on the night of the clean. A substitute is only sent after we have notified you and you have confirmed the visit can proceed. We do not send unfamiliar crew members to a healthcare facility without advance notice.

What happens if something is missed on a visit?

Contact us before noon the following business day. We return to correct the issue that day or the following morning at no charge. Persistent issues result in a scope review and, if needed, a crew change.

Do you clean dental offices?

Yes. Dental operatory cleaning — including overhead light handles, bracket tables, chair controls, and the sterilization room surface area — is one of our three core service lines. We do not handle instruments or run autoclave cycles; we clean the environmental surfaces. See our dental practice cleaning page for more detail.

What is your service area?

We serve Minneapolis and communities within approximately 25 miles, including Saint Louis Park, Richfield, Edina, Golden Valley, Roseville, Robbinsdale, Columbia Heights, and Saint Anthony. Contact us if your facility is in the metro but not on that list.

How quickly can you start?

After the written quote and scope are signed, we can typically begin within two weeks. If you have a specific start date requirement, tell us on the initial call and we will work backward from that date.

What are your hours?

Our office is available Mon–Fri 8:30am–5:00pm. After-hours voicemail is returned the next business day. Cleaning crews operate in the evenings and early mornings to work around patient schedules; specific timing is confirmed in the scope agreement.